Terms of Service

BusinessDX is a business diagnostics platform designed to help businesses understand and improve aspects of their digital presence and operations.

Depending on the features available under your plan, BusinessDX may provide analysis relating to areas such as:

• website performance and structure;
• domain and DNS health;
• email deliverability;
• Google Business Profile;
• search visibility;
• brand consistency;
• competitor benchmarking;
• reviews and online reputation;
• social media presence;
• AI visibility and mentions;
• business performance indicators;
• recommended actions and improvement plans.

BusinessDX is intended primarily for business and professional use.

The Service provides analysis, information and recommendations. It does not guarantee any particular commercial, financial, marketing, search-ranking or business result.

You must be legally capable of entering into a binding agreement in order to use the Service.

When creating an account, you agree to provide accurate and up-to-date information.

You are responsible for:

• maintaining the confidentiality and security of your account;
• all activity performed through your account;
• ensuring that you have permission to connect any business, website, social account or third-party service to BusinessDX;
• promptly notifying BusinessDX if you believe your account has been compromised.

You may be able to register or sign in using a third-party authentication provider such as Google. Your use of that provider is also subject to its applicable terms and policies.

To perform analyses, BusinessDX may request information such as:

• business name;
• website or domain;
• business location;
• target market;
• search market;
• competitors;
• social media profiles;
• Google Business Profile;
• other information required for a selected diagnostic module.

You confirm that you have the right to provide this information and, where applicable, the authority to connect third-party accounts or services.

Some BusinessDX features rely on third-party APIs, databases, search engines, social networks, artificial intelligence services or other external providers.

The availability, completeness and accuracy of information obtained from those services may depend on the relevant provider and may change without notice.

BusinessDX uses automated systems, data sources and, for some functionality, artificial intelligence technologies to generate analyses, reports, scores, comparisons, recommendations and suggested actions.

These outputs are intended to support business decision-making but should not be regarded as guaranteed, complete or error-free.

Results may be affected by factors including:

• incomplete or outdated external data;
• third-party API availability;
• changes in search engines and social platforms;
• changes to your website or business profiles;
• geographic or language differences;
• external data-provider limitations;
• automated or AI-generated interpretation.

You remain responsible for evaluating whether a recommendation is appropriate before acting on it.

BusinessDX does not provide legal, accounting, tax, investment or other regulated professional advice.

BusinessDX may offer free and paid plans.

The features, usage limits, analysis limits, credits and other benefits included in each plan are displayed on the Pricing page or during checkout.

BusinessDX may modify the features available within a plan from time to time.

Where a material change significantly affects an active paid subscription, reasonable notice may be provided where required.

Payments are processed through third-party payment providers, including Stripe.

BusinessDX does not directly store complete payment-card details.

Unless otherwise stated during checkout, paid subscriptions automatically renew according to the billing period selected when you subscribe.

By purchasing a recurring subscription, you authorise the applicable subscription fee to be charged at each renewal until you cancel the subscription.

Prices displayed during checkout are the applicable prices at the time of purchase.

Applicable taxes may be added where required by law.

You may cancel a recurring subscription at any time through the available account or billing settings.

Cancellation takes effect at the end of the current paid billing period unless otherwise stated.

After cancellation:

• you retain access to paid features until the end of the billing period already paid for;
• the subscription will not renew for another billing period;
• your account may automatically revert to the available free plan.

Cancelling a subscription does not automatically delete your BusinessDX account.

Except where required by applicable law, subscription fees already paid are non-refundable.

If you believe you were charged incorrectly, experienced duplicate billing or encountered another billing error, contact info@business-dx.com.

Where you use BusinessDX as a consumer and mandatory consumer-protection laws apply, nothing in these Terms limits your statutory rights, including any applicable right of withdrawal.

Where permitted by law and where you expressly request or consent to the immediate commencement of a digital service during an applicable withdrawal period, the legal consequences of that request or consent will apply in accordance with applicable consumer-protection law.

BusinessDX may change subscription pricing for future billing periods.

Where a pricing change affects an existing recurring subscription, notice will be provided before the new price takes effect where required by applicable law.

You may cancel your subscription before the new price becomes applicable.

You may not use BusinessDX to:

• violate applicable laws or regulations;
• gain unauthorised access to information, accounts or systems;
• interfere with the security or operation of the Service;
• bypass usage limits or technical restrictions;
• systematically scrape or extract substantial portions of the Service without permission;
• reverse engineer the Service except where such restriction is prohibited by law;
• upload malware or malicious code;
• impersonate another person or organisation;
• connect accounts, businesses or information that you are not authorised to access;
• infringe the intellectual property, privacy or other rights of third parties.

BusinessDX may restrict or suspend access where reasonably necessary to protect the Service, users, third parties or the integrity of the platform.

You retain ownership of information and content that you provide to BusinessDX.

You grant BusinessDX the limited rights necessary to host, process, analyse and otherwise use that information to operate, secure and improve the Service and provide the functionality requested by you.

Processing of personal data is described in the Privacy Policy.

BusinessDX and its associated software, interface, branding, designs, reports, methodologies, text, graphics and other materials are protected by applicable intellectual-property laws.

Except for the limited right to use the Service under these Terms, no intellectual-property rights are transferred to you.

Reports generated for your account may be used for your own internal business purposes.

You may not reproduce, sell, license, redistribute or commercially exploit substantial portions of the BusinessDX platform, interface or underlying technology without permission.

BusinessDX integrates with or obtains information from third-party services.

These may include:

• authentication providers;
• hosting and database providers;
• payment processors;
• search and business-data providers;
• analytics services;
• social platforms;
• artificial intelligence providers.

BusinessDX does not control these services and cannot guarantee their continuous availability or the completeness or accuracy of information obtained from them.

Your use of a third-party service may additionally be governed by that provider's own terms and privacy policies.

BusinessDX aims to keep the Service reliable and available but does not guarantee uninterrupted or error-free operation.

The Service may be updated, maintained, modified or temporarily restricted for technical, security or operational reasons.

Functionality may also be changed or removed where it is no longer practical, supported or commercially reasonable to maintain.

Where reasonably possible, unnecessary disruption will be minimised.

To the maximum extent permitted by applicable law, BusinessDX does not guarantee:

• that every issue affecting a business will be detected;
• that every recommendation will be appropriate for every business;
• specific search-engine rankings;
• increased traffic, leads, revenue or conversions;
• particular business outcomes;
• continuous access to external data sources;
• that third-party information is always accurate or current.

You remain responsible for decisions made based on information obtained through BusinessDX.

To the maximum extent permitted by applicable law, BusinessDX will not be liable for indirect, incidental, special or consequential losses arising from use of the Service, including loss of profits, revenue, business opportunities or data.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

You may stop using BusinessDX at any time.

Access may be suspended or terminated where:

• these Terms are materially violated;
• payment remains overdue;
• use of the Service creates a significant legal or security risk;
• fraudulent or abusive activity is detected;
• continued provision of the Service becomes unlawful.

Where appropriate, reasonable notice will be provided.

You may request deletion of your BusinessDX account by emailing info@business-dx.com from the email address linked to your account. BusinessDX does not currently offer a self-service account-deletion button.

Certain information may continue to be retained where required for legal, accounting, fraud-prevention, security or dispute-resolution purposes.

Further information is provided in the Privacy Policy.

The collection and processing of personal data through BusinessDX is described in the Privacy Policy, available at /privacy, including cookies, consent choices and how to exercise your privacy rights.

Where you connect third-party services, information may additionally be processed by those providers in accordance with their own privacy policies.

These Terms may be updated where necessary to reflect:

• changes to BusinessDX;
• new functionality;
• changes to the business model;
• legal or regulatory requirements;
• security or operational requirements.

The latest version will be published on this page together with its effective date.

Where a material change significantly affects existing users, additional notice may be provided.

These Terms are governed by the laws of the Republic of Bulgaria and applicable European Union law.

Nothing in these Terms affects mandatory rights or protections that apply under consumer or other applicable law.

Disputes will be handled by the competent courts determined under applicable law.

For questions regarding these Terms or BusinessDX:

BusinessDX

Operator: Kristina Krivcheva, an individual (natural person) operating BusinessDX, not a company

Location: Sofia 1421, Lozenets, Bulgaria (city, district and postcode only; this is not a full postal address)

Email: info@business-dx.com